FAQ

We have worked with teams as small as six and as large as eighty. The sweet spot is usually ten to forty people. Below that, the overhead of a formal process audit can outweigh the benefit. If you are not sure, book a scoping call and we will tell you honestly whether it makes sense.

Both. Some work is better in person, particularly the early discovery phase and any facilitated sessions. Most of the documentation and planning work can be done remotely. We will tell you upfront which parts we think need a room and which do not.

An operations audit is usually two to three weeks. A full workflow redesign with implementation support runs eight to fourteen weeks depending on scope. We do not do open-ended retainers with no defined outcome. Every engagement has a clear end point.

A good project manager runs the work. We look at how the work is structured in the first place. The two are different things and they work well together. We often end up collaborating closely with in-house PMs rather than replacing them.

We do a proper handover. That means a written summary of what changed, why, and what to watch for. We also do a check-in call four to six weeks later to see how things are holding. We do not just disappear.